In last edition of the newsletter, we talked about the challenges facing us in the implementation of our Project 12, our restructuring exercise, and also the benefits accruable from all these changes that would come our way. Let me reiterate what Kettering once remarked, The world hated change, yet it is the only thing that has brought process.

Restructuring involves change. Most of us are terriffied by change. What is happening? What is management up to? What are all these changes about? When would it all come to an end? Most staff usually ask and worry the moment change is mentioned. So far, restructuring in our company has taken the form of staff audit. The company has engaged a HR consultant who had reviewed and assessed our staff strength, weaknesses and strengths. We are witnessing a series of changes that engender cases of disengagement, retirement, transfer and redeployment.

As it is, staff are the object of this restructing. There is no gainsaying that our Human Resources have not been really harnessed for greater productivity. Some of the reasons stem from the fact that we have so long taken things for granted. Also some staff have occupied positions of sitting ducks. They failed to carry out their duties in the way expected of them. Instead, they work within their own standard as against that of the company. Of course, there will be new responsibilities for some staff; new positions reposed in some others; others would lose some responsibilities. At ay rate, staff would be expected to work as effectively as possible. Some staff have been discovered to be rather unqualified and inept for their positions as exemplified in make we just dey work as we like, after all, month go soon end for salary. While other staff have taken to channeling the company's proceeds into their pockets, secretly, even openly sometimes, a few staff have put in their best; they have lived beyond expectations. We appreciate that!

However, there is another kind of restructuring taking place. It is not punitive as we would fear. Or anti-staff. Instead, it is making the STAFF the number one customer of the company. All alon, we have laid so much emphasis on our external customers, primarily our passengers and clients. But now, there is a great need to recognize our staff as the foundation of our new business to customers. There is also a great need to bring into our people management practices; that same superior customer service culture we have brought to our external customers over the years. What we are saying is not that we are abandoning our external customers, but we are realigning their expectations vis-a -vis those of our staff. We are carrying our customers along as well as our staff who form the basis of our internal customers.

A firm system has been put in place. This system will bring about the much-expected salary increase, compensation benefits, and manpower development. In fact, all focus will be on our staff, and their betterment. This system also will check staff discontent; enhance staff motivation, staff utilization and customer orientation. Further, it will check leakages, fraudulent acts; corrupt practices while rewarding loyal and forthright staff. We hope and would work very hard to restore people's faith in the company, once again. Because it is obvious that when a ship sinks, not only those aboard it drown but also the captain. In short, there will be total and complete ATTITUDE CHANGE from both management and staff.

So you see, Restructuring is a two-pronged measure. It has its good and bad sides. We are only restructuring because it has become very important, a necessity for us to carry out this exercise. We cannot afford to watch the company go on to the dogs! We cannot afford to sidon look. Any sltaff found wanting, regardless of rank, would be properly considered for any sanction. It is high time we got serious. It is high time we put our company in order because if we don't the outcome would be disastrous for each and all. We are restructuring to adapt to a world that is dynamic, and always in a flux. A world that has placed greater challenges on our shoulders. Yet, it has also brought before our eyes desirable and achievable prospects, which we just cannot afford to lose!

We no doubt recognize that our desire to sustain superior customer service, dominate our market or create high shareholder value can only succeed with a prior focus on our staff, the PEOPLE whose effort deliver these. Yet, it is only fair and mutual that the Company expects some commendable degree of Performance, Competence, Character, Passion and Services, Patience, Ethics and Responsibility. We believe in every staff's ability to change for good, and we believe in management's capacity for good. We are on the track of greatness; let us not fritter away this golden opportunity. Let us make the best of it!

So, enjoy this edition of the Newsletter!