Passengers of ABC Transport Service Limited have called on management of the company to immediately improve their service in order not to lose the confidence of passengers. They made the demand during a customers' forum organized by the luxury bus transport service provider in Port Harcourt, emphasizing delays, passenger abandonment, and poor cargo handling, incessant vehicle breakdown and poor catering as areas requiring immediate attention.

Emanuel Obichere, a retired Customs officer currently residing in Port Harcourt, complained about the loss of two parcels form the lot of about twelve which e hired the company to move for him to Port Harcourt, saying he had gone throughout almost all ABC terminals across the country to trace them without success. He was so passionate about the cargo services that he advised the company that if it puts its acts right, it could become its gold mine, for, according to him, the cargo section of every transport service is its financial backbone.

In the same vein, another passenger complained on the loss of a bag of rice sent to him through the company, saying that even though he got the letter accompanying the rice, he never got the rice. A clergyman, I.C Okwara, based his observationon the Aba terminal. According to him, the station needs more attention as the low patronage currently witnessed there could be as a result of loss of its former dynamism. He also complained about the undue delay at Owerri terminal.

Another male passenger hinged his misgivings on incessant breakdown of vehicles and poor backup systems, noting that a transport services provider of ABC's class should not be on the road beyond an hour after developing a fault. A lady, the coordinator of Igbinedion Student Travel in Port Harcourt, complained about the quality of food served on the Port Harcourt-Lagos route as well as creating a Port Harcourt-Benin services to take care of their passengers on that route.

There were also complaints on the toilet system, as well as on board entereainment, among others. Responding, the Managing Director of ABC, Frank Nneji, assured that ABC would do whatever it can to increase the comfort of their passengers. He said the company had taken note of the increased frequency in bus failures, promising that it would try to reduce the rate and provide more back up for its broken down buses and give rebates where and when necessary.

He observed that as a corporate service ABC acknowledged that abandoning passengers midway in the journey could be very frustrating. He said to achieve increased customer satisfaction, the company has embarked on the replacement of their buses, adding that preference was being given to Mercedes brand of buses as the brand suits the Nigerian situation better. Nneji thanked the passengers for their observaion and said that due to the many operations, which the company runs simultaneously daily, it needed their inputs to enable it ascertain its customers' problems so as to address them.